FAQ
The camera does not work or the code is not read
- Allow camera access (iPhone: Settings → Safari → Camera; Android: browser permissions).
- Hold the code straight, 10–20 cm from the camera; turn on the Light when it is dark.
- From photo also helps – take a sharp close-up of the code – or Enter manually.
The product was not found / has a wrong name
Open Food Facts is a community database and not every product is in it. Type your own name – your household remembers it for this code. You can also add the product to Open Food Facts and help others.
The date from the receipt is wrong
Dates from a receipt import are only an estimate based on the kind of food. When you have a moment, correct it from the package – especially for meat, fish and dairy.
I installed the app but do not see the new version
The app updates itself the next time you open it. If that does not help, close it completely (also from the app switcher) and open it again.
Does Spotrebio work offline?
Partly. The app opens without a connection and shows the stock and shopping list you loaded last. Used up, thrown away and shopping-list changes are sent when you are back online. Adding new food and loading a receipt need the internet.
I did not get an e-mail
Check the Spam or Promotions folder and add the sender to your contacts. Send the confirmation link again in Settings → Account.
How do I type a date quickly?
Type 12/10 or 121026 into the date field – no need to open the calendar.
Do the other members see everything?
Yes, a household is shared – stock, history, shopping list and receipts. For something just for you, create your own household (see More households).
How do I change my account e-mail?
In Settings → Account → Change e-mail. If you no longer have access to the old address, write to support@spotrebio.eu.
Contact
Questions, ideas and bugs: support@spotrebio.eu. Personal data questions: privacy@spotrebio.eu.